We hope that you love what you ordered from Virtue Jewelers. But in the event that you don't, we've made it as simple as possible to return or exchange items to us.
Returns on full-price merchandise are accepted within five (5) days of the date of delivery. All returned items must be shipped via FedEx or UPS in their complete original packaging and in unworn, unused condition. Merchandise must be returned with original tags attached and protective packaging. A copy of the Virtue Jewelers receipt must accompany your return. Credits will not include original shipping charges.
All purchases of special order and sale merchandise items are final sale. Returns and/or exchange requests on sale merchandise and special orders will not be accepted.
Please email email@example.com for return or exchange requests. Please provide your name, address, order number and reason for return or exchange. Approved returns will be credited for the purchase price of your item less any shipping and insurance charges we incurred to ship your items. Note, items shipped using our free shipping option will be credited for the purchase price less any shipping and insurance charges we incurred to ship your order. Return shipping and insurance is the responsibility of the customer. All returns require signature confirmation. Virtue Jewelers will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled.
Virtue Jewelers reserves the right to refuse return for credit or exchange of any merchandise that does not meet the above requirements in Virtue Jewelers' sole discretion.
Placing a special order is a commitment to the item purchased. Special orders are non-returnable, non-exchangeable, and non-refundable from the time the order is placed. Special orders can only be cancelled within 24 hours of being placed. Virtue Jewelers knowledgeable and friendly staff are happy to answer any questions about special orders and customization to existing stock items such as ring size, chain length, etc.
We will email order status updates to the email address provided at check-out. Updates include order confirmation, shipment confirmation and tracking details, as well as notification of any delays or requests for additional information. All order questions, concerns, and updates should be addressed to firstname.lastname@example.org
Orders may be canceled anytime prior to shipping. We are unable to refund shipping charges for items canceled once they have been shipped. For cancelled orders placed using our free shipping option, customer will be responsible for any shipping charges we incur to ship package, if package has been shipped prior to notification of cancellation. Special Orders cannot be canceled once they have been placed into production.
Virtue Jewelers charges sales tax for orders.The sales tax rate depends on city and county guidelines.
All Virtue Jewelers prices are our current Suggested Retail prices. Prices are subject to change. Virtue Jewelers reserves the right to correct pricing errors.